Frequently Asked Questions

What is the T.O.P. (Total Order Pricing) Discount Program?
Our T.O.P. Discount Program reflects discounts based on the total of your order. 1st Price-15% off: Order over $400, use the 1st and lowest price 2nd Price-10% off: Order $200-$399, use the middle price 3rd Price-Regular low price: Order under $200, use the regular low price
What is the shipping minimum?
There is no shipping minimum.
What are your shipping rates?
Rates are determined by UPS, and are determined by weight of box, size of box, and destination.
Can you ship outside of the United States?
No, we can only ship to US addresses. Please note that we can not ship to a USPS post office box.
Is there an order minimum?
No, there is not an order minimum. If you are trying to reach a discount or free shipping, there are minimum requirements.
How do you handle backorders?
We will not ship backorders without contacting you first. If your original order was eligible for one of our discounts, the backorder and anything else you add to the backorder when it ships will receive the same discount.
Does free shipping carry over to back orders?
No, but if you add to the backorder and reach $250 we will of course provide free ground shipping.
What is my user ID and password for the site? How do I change it?
Please call Rainbow or email sales@rainbowballoons.com and we can provide that information for you.
What time do orders need to be submitted to ship the same day?
Web orders need to be submitted online by 3:00. Phone orders need to be completed and released to our warehouse by 3:30.
Will there be a new paper catalog?
We no longer print an Everyday catalog. Our seasonal catalogs will continue to be printed and the website is always being updated with new products daily.
How do I set up an account?
Please go to our website and fill out the application on our home page under the “Apply Now’ link at the top of the page. Once we have reviewed your information, you will be contacted via email within 24-48 business hours with any questions or account set-up information.
What does flat and packaged mean?
-Flat or polybagged means there is no image or insert. Flat is considered bulk and features a lower price point, but a higher minimum quantity: 18 inch are sold in units of 10, and large shapes are sold in units of 5 unless noted otherwise.
-Packaged is retail packaged, and contains a color insert card designed for retail sale: 18 inch are sold in units of 5, and large shapes are sold in units of 1.
Are prices per piece or per unit?
-Foil balloons and weights: the prices listed are per piece.
-Latex balloons: the prices listed are per bag.
How do you ship orders?
We ship most orders UPS ground. Faster shipping is available for an additional cost. Speak with one of the sales staff to discuss expedited shipping options and costs.
What is the lead time to my location?
View our Ground Time in Transit map—, which shows UPS Ground shipping times to any location in the United States. Please note that we cannot ship to a USPS Post Office box.
What are the different sizes of round latex that are offered?
Qualatex: 5”, 9”, 11”, 16”, 18”, 30”, 36”
Betallic: 5”, 11”, 18”, 24”, 36”
TufTex: 5”, 11”, 17”, 24”, 36”
Funsational: 7”, 12”
Not all colors are available in all sizes.
Are you a store we can come in and shop?
We are not a storefront and do not have a location that can be shopped. Previously-placed orders can be picked up from our loading dock after being processed by our warehouse. An allocated pick up time will be provided by a member of our Sales Team.
What are your pick up hours?
Our pick up hours are 10:00-5:30 EDT Monday thru Friday, but if you need to pick up after hours or need a specific pickup time, please discuss options with your Customer Service Rep.
Do you ship inflated products?
We do not offer inflation services for helium balloons. We do offer air-filled 4”, 9”, and 14” (mini shapes). We will charge an additional .40 per air-filled balloon that we inflate for your order. These balloons are designed to be held with a cup and stick, which will be included at no extra charge, if we inflate them for you. Orders that include pre-inflated air-filled products will need an additional 24 hours prep time before we can ship. We prefer not to ship air-filled products when it’s very hot or very cold as these balloons do not travel well.
Credit card information on our website
For security purposes, we only require the last 4 digits when placing an order on our site. If it’s a new or updated card, a member of our Sales team will contact you to request the remainder of the card information when the order is being reviewed and confirmed.
What are your hours?
-Customer service and sales are Monday through Friday 8:30am - 5:30pm EDT

-Website orders can be placed at any time.
How are orders over the weekend handled?
Orders placed overnight or on the weekend will be processed in the morning of the following business day.